Terms & Conditions
Welcome to Scrub Badub (“we”, “us”, “our”, the “Service”). These Terms & Conditions (“Terms”) govern your use of our website and services (including mobile/web apps) (collectively “Platform”). By accessing or using our Platform, you agree to be bound by these Terms.
1. Definitions
User: Anyone who uses the Platform, including:
Customer / Bud: Someone who places an order for laundry / cleaning service.
Scrub: Laundry partner who washes, dries, folds etc.
Duber: Delivery person who picks up/delivers laundry.
Services: All features and functionality offered by the Platform (pickup, delivery, washing, drying, folding, tracking, payment etc.)
2. Eligibility & Account Registration
You must be of legal age in your jurisdiction to form a binding contract with us.
You must provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account login details.
You agree to notify us immediately of any unauthorized use of your account.
3. Use of Service
You agree to use the Service in compliance with all applicable laws and regulations.
You will not use the Service for any unlawful or prohibited purposes.
We may refuse or cancel Service in certain cases (e.g. misrepresentation, fraud, illegal content, or failure to comply with policies).
4. Orders, Pricing & Payments
Pricing, fees, and charges are as displayed on the Platform. All payments are due at the time and method specified.
Taxes (if applicable) are extra, and may be your responsibility.
We reserve the right to adjust pricing, promotions, or fees at any time; changes will be effective upon posting.
5. Cancellation & Refunds
The applicable cancellation policy will be as stated in the Platform. Cancellations outside that window may incur fees.
Refunds, if any, will be processed according to our refunds policy.
Where any service is partially delivered (e.g. damage, unsatisfactory work), we may offer partial refund or re-delivery, at our discretion.
6. User Obligations & Conduct
Customers must provide correct pick-up and delivery addresses, and ensure clothes are ready.
Scrubs must perform laundry, drying, folding etc. with reasonable care, meeting quality standards.
Dubers must deliver items safely and securely, respecting timelines.
Users must not submit false, misleading, or infringing content.
7. Intellectual Property
All content on the Platform (text, graphics, logos, images, software) is our property or licensed to us. You may not reproduce, distribute, or create derivative works without our permission.
Any feedback you provide may be used by us without restriction.
8. Privacy
Use of personal data is governed by our Privacy Policy, which is incorporated into these Terms.
By using the Platform you consent to collection, use, and sharing of data as described therein.